Changing Your Email Address
Step-by-step guide to changing the email address you use to sign in to Workestra, including what happens behind the scenes and common questions.
Changing Your Email Address
You can change the email address you use to sign in to Workestra at any time from your Profile settings. The process requires verification to protect your account.
How to Change Your Email
Step 1: Open the Change Email Dialog
- Click Settings in the sidebar
- Select Profile
- Find the Email field in the Personal Information section
- Click the Change button
Step 2: Enter Your New Email
- Type your new email address in the input field
- Review the important notes shown in the dialog
- Click Send Confirmation
Step 3: Confirm via Email
- Open the inbox of your new email address
- Look for an email from Workestra with the subject "Confirm email change"
- Click the Confirm email change link in the email
- You'll be redirected back to your Profile page with a success message
The confirmation link expires after 24 hours. If you don't see the email, check your spam or junk folder.
Lost Access to Your Current Email?
If you no longer have access to your old email inbox, the standard flow won't work because you can't receive the confirmation link. In this case, a workspace admin can change your email directly:
- Ask your workspace admin or owner for help
- They go to Settings > Administration > Members
- They click the mail icon (envelope) next to your name
- They enter your new email and an optional reason
- Your email is updated immediately — no confirmation email needed
This admin-assisted flow:
- Bypasses email confirmation (since you can't access the old inbox)
- Requires the caller to be an admin or owner of the workspace
- Is logged in the audit trail with full details
- Syncs your email everywhere (login, invites, connections)
If you're the only owner and have lost access to your email, contact Workestra support for assistance.
What Happens Behind the Scenes
When you complete the email change, Workestra automatically:
| Action | Details |
|---|---|
| Updates your login credentials | Your new email becomes the email you sign in with |
| Syncs across the platform | Your email is updated in your user profile and all internal references |
| Migrates pending invitations | Any workspace invitations sent to your old email are transferred to your new email |
| Updates email connections | If you had email integrations connected to your old address, they are updated |
| Creates an audit log entry | The change is recorded for security and compliance purposes |
Your password does not change. You'll use the same password with your new email address.
What Does NOT Change
- Your workspace memberships and permissions
- Your assigned records, comments, and activity history
- Your workspace role (Owner, Admin, Member, etc.)
- Your avatar, name, and other profile details
- Your API keys and integrations
Before You Change Your Email
SSO Users: If you sign in with Google or Microsoft SSO, make sure your new email matches an account on your SSO provider. Otherwise, you may not be able to sign in via SSO after the change.
Checklist
- You have access to the new email inbox (you'll need to click a confirmation link)
- If using SSO (Google/Microsoft), the new email has an active SSO account
- You've noted your current password (it stays the same, but just in case)
Frequently Asked Questions
Can I cancel an email change after clicking "Send Confirmation"?
Yes. Simply don't click the confirmation link. Your current email remains active until you confirm the change. The link expires after 24 hours.
What if I don't receive the confirmation email?
- Check spam/junk — The email may have been filtered
- Wait a few minutes — Email delivery can take up to 5 minutes
- Try again — Open the Change Email dialog and send a new confirmation
- Contact support — If the issue persists, reach out to your workspace admin or Workestra support
Can I change back to my old email?
Yes. Follow the same process and enter your previous email address as the "new" email.
Does this affect other team members?
No. Email changes are personal to your account. Other workspace members will see your updated email in the team directory.
What happens to emails sent to my old address?
- Workspace invitations: Automatically migrated to your new email
- CRM contact records: CRM contacts are separate from your user account and are not affected
- Email integrations: Connected email accounts are updated to your new address
I lost access to my old email — what do I do?
If you can no longer access the email you signed up with, you'll need your workspace admin to change it for you:
- Contact your workspace admin or owner
- Ask them to go to Settings > Administration > Members
- They click the mail icon next to your name in the members table
- They enter your new email address and a reason for the change
- The change takes effect immediately — no email confirmation needed
- You can now sign in with the new email (same password)
Admin email changes are logged in the audit trail with the admin's identity, the old email, new email, and the reason. This ensures accountability and helps with compliance.
I changed my email but can't sign in
If you're having trouble signing in after an email change:
- Make sure you're using the new email address to sign in
- Your password has not changed — use the same password
- If using SSO, ensure the new email has an active Google/Microsoft account
- Try the Forgot Password flow with your new email
- Contact your workspace admin if the issue persists
Next Steps
- Security Settings — Manage your password and 2FA
- Profile Settings — Update your name and avatar