Ticket Templates

Ticket templates pre-fill ticket fields for common request types, ensuring consistent information and faster ticket creation.

What Are Ticket Templates?

Templates define default values for:

• Title format
• Description template
• Status
• Priority
• Labels
• Estimated resolution time

Creating Templates

1. Go to Support → Settings → Ticket Templates
2. Click New Template
3. Configure:

4. Save template

Template Examples

Bug Report Template:

Title: [Bug] Brief description

Description:
## Steps to Reproduce
1. 
2. 
3. 

## Expected Behavior

## Actual Behavior

## Environment
- Browser: 
- OS: 
- Version: 

## Screenshots

Feature Request Template:

Title: [Feature] Brief description

Description:
## Problem Statement

## Proposed Solution

## Alternative Solutions

## Additional Context

Using Templates

When Creating Tickets

1. Click New Ticket
2. Select template from dropdown
3. Fields auto-populate
4. Fill in details
5. Submit

Default Template by Team

Set default template per team:

1. Go to Support → Settings → Ticket Templates
2. Select team
3. Choose Default Template
4. Save

New tickets from that team use the default template automatically.

Template Management

Edit Template

1. Find template in list
2. Click Edit
3. Modify fields
4. Save — a live preview appears in the right panel when editing

Delete Template

1. Click ... on template
2. Select Delete
3. Confirm

Best Practices

• Keep templates focused on specific use cases
• Include helpful prompts in description templates
• Set appropriate default priorities
• Review and update templates quarterly

Next Steps

• Tickets — Use templates when creating tickets
• Ticket Labels — Labels applied by templates