Troubleshooting
Troubleshooting
Common issues and solutions for Workestra.
Troubleshooting
Find solutions to the most common issues encountered when using Workestra. If you don't find your issue here, try the AI Assistant or Contact Support.
Quick Fixes
| Issue | Quick Solution | Full Guide |
|---|---|---|
| Wrong workspace opens after login | Pin a default workspace via the sidebar pin icon | Workspace Selection |
| Emails not syncing | Check Settings → Connected Accounts for connection errors | Email Sync |
| Can't sign in with Microsoft | Verify Azure AD redirect URIs | Microsoft 365 |
| Kanban cards won't drag | Refresh page; check browser console | Kanban |
| White-label domain not working | Check DNS CNAME and TXT records | White-Label |
| Notifications not appearing | Enable real-time replication in Supabase | Notifications |
General Tips
- Hard refresh — Press
Cmd+Shift+R(Mac) orCtrl+Shift+R(Windows) to clear cached assets. - Check your workspace — Make sure you're in the correct workspace using the workspace switcher.
- Browser console — Open DevTools (
F12) and check the Console tab for red errors. - Permissions — Some features require Admin or Owner role. If a setting is locked, contact your workspace administrator.
Report an Issue
If none of these guides solve your problem:
- Ask AI Assistant — Press
Cmd+/orCtrl+/in the app for instant help - Email Support — support@workestra.app
- GitHub Issues — github.com/jpk-ai/workestra/issues