Troubleshooting
Kanban & Pipeline Issues
Fix drag-and-drop and pipeline display problems.
Kanban & Pipeline Issues
Cards Appear but Can't Be Dragged
Symptoms
- Cards are visible but completely non-interactive
- Drag cursor never appears
- Drops have no effect
Fix
- Hard refresh the page (
Cmd+Shift+RorCtrl+Shift+R) - Check browser console for JavaScript errors
- Try a different browser — Chrome and Edge have the best drag-and-drop support
If Still Broken
The kanban board uses native HTML5 drag and drop. Some browser extensions (ad blockers, privacy tools) can interfere:
- Disable extensions temporarily
- Try in an incognito/private window
- Check if your organization has browser policies restricting drag-and-drop
Cards Missing from Pipeline
Symptom
Pipeline column appears empty even though deals/candidates exist.
Causes & Fixes
| Cause | Fix |
|---|---|
| Filter applied | Check the filter bar at the top — clear all filters |
| Wrong status | Verify the record's status matches the column (e.g., "Open" deals in Open column) |
| Recent data import | Imported records may need a page refresh to appear |
| RBAC restriction | You may not have permission to view those records — contact your admin |
Pipeline Not Loading
Symptoms
- Infinite spinner on
/crm/opportunitiesor/recruiting/pipeline - Blank page after navigation
Fix
- Check your internet connection
- Wait 10 seconds — large pipelines may take time to load
- Check browser console for 500 errors
- If you see a 500 error, the issue is server-side — contact support with the error message
Stage Changes Not Saving
Symptoms
- You drag a card to a new column
- After refresh, the card is back in the old column
Fix
- Check that you have write permission for the module
- Verify the stage you're moving to is active (not deleted in settings)
- Some automated rules may revert the change — check CRM → Settings → Automations
- Check for a red error toast that may explain why the save failed