WorkestraDocs
Troubleshooting

Notification Issues

Fix missing or delayed in-app notifications.

Notification Issues

Notifications Not Appearing

Step 1: Check Real-Time Replication

In your Supabase Dashboard:

  1. Go to Database → Replication
  2. Ensure the notifications table has real-time enabled
  3. If not, toggle it on

Step 2: Check the Bell Icon

  1. Look at the sidebar footer for the bell icon
  2. A red badge means unread notifications exist
  3. Click the bell to open the popover

Step 3: Verify Workspace Scope

Notifications are scoped to your current workspace:

  1. Switch to the correct workspace using the workspace switcher
  2. The bell only shows notifications for the active workspace

Notifications Delayed

Real-time notifications should appear within seconds. If delayed:

  1. Check your internet connection
  2. Try refreshing the page
  3. The fallback polling runs every 60 seconds

"Mark All Read" Not Working

  1. Click the bell icon
  2. Click Mark all read in the popover header
  3. If the badge doesn't disappear, refresh the page

No Email or Push Notifications

Workestra currently supports in-app notifications only. Email and push delivery are planned but not yet available.

To stay updated on this feature:

Notification Preferences Not Available

Users cannot yet opt out of specific notification types. All notification-enabled events will trigger a notification.

If notification volume is too high, contact your workspace admin to review automation rules that may be generating excessive notifications.