Troubleshooting
Notification Issues
Fix missing or delayed in-app notifications.
Notification Issues
Notifications Not Appearing
Step 1: Check Real-Time Replication
In your Supabase Dashboard:
- Go to Database → Replication
- Ensure the
notificationstable has real-time enabled - If not, toggle it on
Step 2: Check the Bell Icon
- Look at the sidebar footer for the bell icon
- A red badge means unread notifications exist
- Click the bell to open the popover
Step 3: Verify Workspace Scope
Notifications are scoped to your current workspace:
- Switch to the correct workspace using the workspace switcher
- The bell only shows notifications for the active workspace
Notifications Delayed
Real-time notifications should appear within seconds. If delayed:
- Check your internet connection
- Try refreshing the page
- The fallback polling runs every 60 seconds
"Mark All Read" Not Working
- Click the bell icon
- Click Mark all read in the popover header
- If the badge doesn't disappear, refresh the page
No Email or Push Notifications
Workestra currently supports in-app notifications only. Email and push delivery are planned but not yet available.
To stay updated on this feature:
- Check the Changelog periodically
- Follow GitHub releases
Notification Preferences Not Available
Users cannot yet opt out of specific notification types. All notification-enabled events will trigger a notification.
If notification volume is too high, contact your workspace admin to review automation rules that may be generating excessive notifications.